Change Management

Rubrics

The following rubrics are intended to serve as project management tools to help improvement teams assess and advance the health of their projects. For each component described below, teams can determine their relative strengths and weaknesses by answering the prompting questions. The number-based scale will help calculate where your team falls on the Emerging to Excelling continuum for each component. Our specialists can help teams utilize these tools, collect data, build capacity to analyze the information and devise course corrections, and disseminate and scale findings. If you’re interested in learning more please contact Juanita Zerda.

Identify Shared Problem of Practice
To build a model of improvement, a team of practitioners must articulate and coalesce around a shared Problem of Practice. Before deciding how to fix a problem, the team needs to understand the underlying causes and have a clear sense of the need for change.
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Establish Projected Outcomes
The improvement team must determine what the desired impact is and whether progress towards this impact is measurable. It is crucial to develop and define quantifiable outcomes that allow teams to track progress towards the improvement aim and ensure that it aligns with the PoP.
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Detail Nature of Intervention
Effective improvement programs rely on best practices and well-defined learning communities to design strategies to gradually build solutions to identified problems.
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Build a Committed and Trusting Team
Ensuring and sustaining a team’s commitment and trust requires constant attention to norms of behavior, roles and responsibilities, member composition, and buy-in. It is crucial that improvement teams include those that will be responsible for implementing changes.
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Establish Effective Operations
Improvement teams are often composed of individuals drawn from different organizations, different departments within the same organization, or organizations located in different geographical areas. Thus, effective operations require adequate financial and human resources to bolster a strong, shared infrastructure.
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Support Systematic and Continuous Learning Cycles
A systematic method must be established to integrate, sustain, and scale-up interventions. This will allow teams to benefit from sharing expertise and regularly analyzing data. The team must establish and conduct multiple iterative learning cycles.
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If you are interested in learning more about the Change Management Framework, how to utilize our change management tools, or for more information please contact Chief Program Officer Juanita Zerda.

References: The Change Management Framework has been developed and refined through both practice and research.